FAQ - San Francisco Segway Tours - Frequently Asked Questions for Segway Tours:
Interested in an Electric Bike Tour? Frequently Asked Bike Tour Questions click here.
Reservations and Confirmations - Using our Print and Go Tickets:
What is a Segway? How does it work?
The Segway Human Transporter is the first of its kind - a self-balancing, personal transportation device designed to go anywhere people do. Easy to use and operate, the two-wheeled Segway sports high-tech gyroscopes that monitor your balance 100 times a second and automatically respond to your body's movements. To move forward, the rider simply leans forward. To stop or move backwards, the rider leans back slightly. The rider glides smoothly as the Segway senses where you want to go. We use Lean Steer i2 Segways on our San Francisco Tours.
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How do I learn to ride a Segway?
All first time customers are required to take a 45-50 minute on board training session to ensure a safe and enjoyable experience. Training time is part of the overall tour time. During the busy summer season training time may be slightly longer. Riders are trained on safe Segway operation, emergency stops, safety cone course and our "Share the Road" policy. Training includes a 9 minute safety video. All riders are required to wear a helmet and bright colored reflective safety vest.
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Can I test drive a Segway for 5 minutes ?
We do not offer test drives. Take a tour it is fun!
Depending on schedule and staff availability we do offer a pre-tour evaluation and abilities discussion specifically for guests with disabilities / medical conditions that may impair their riding abilities. See notes below.
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What routes do we go on the Segway Tour? Can I ride a Segway on the Golden Gate Bridge or "crooked" Lombard Street? What about those San Francisco hills?
Our San Francisco Waterfront, Golden Gate Park and Sausalito Segway Tours mainly stay on the "flat parts" of each city. None of our tours go to or across the Golden Gate Bridge. (better explored on foot or our Electric Bike Tour over the Bridge) Our new Advanced Rider Tour does travel up and down some great hills and includes going down the famous Crooked Lombard Street hill. The Advanced Tour is limited to riders that have previously taken a full 1+ hour Segway tour (on a new i2 Segway model) in the past year. Segways are allowed on most San Francisco streets and designated bike pathways. Segways are not allowed on sidewalks in San Francisco. We strongly stress that all Segway riders courteously "Share the Road" with other vehicles, bikes and pedestrians.
It is the Segway rider’s responsibility to yield to pedestrians. Pedestrians have the right-of way.
Our routes in San Francisco are mainly on designated bike lanes. These bike lanes are adjacent to city streets. In some places the bike lane is the full width of the city street. We are in a busy big city and will be in some high traffic areas. San Francisco has more bike lanes per square mile than any other US City. Unlike Segway tours in other US cities we cannot operate the tours on the sidewalk. Each Segway has a radio so the guide can advise you to upcoming changes in the route. Similar to a bike ride you will have to be aware of your surroundings and traffic.
Safety is very important to us: All Segway guests must be age 12 or older and weight at least 100 pound (46 kilos). If you book a tour and any of your guests do not meet the minimum age / weight criteria they will not be allowed on the tour and you will NOT be given a refund. .Please review the rider requirements here.
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How long, fast and far can I ride?
The San Francisco Segway Tour has a top speed of about 8 -10 miles per hour. A Segway can average about 24 miles between battery charges. A fully charged battery will last with constant riding for approximately 6 hours. Riding times vary with hills, rider weight and speed. Segway has settings that limit the top speed. Your tour will begin cruising at no more than 4-5 mph.
One additional
setting is used for slightly higher 8-10 miles per hour. You can enjoy the entire tour on the lower speed. With crowded streets we limit our speed for a relaxed cruise.
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How long does the tour last? How many stops for pictures?
Our San Francisco or Sausalito day tours are 2.5 hours including the 45-50 minute training time. Training time may be slightly longer during the busy summer season. We make a few stops for pictures along the San Francisco routes or Sausalito waterfront. The night Segway tour is 2 - 2.25 hours.
We make a few stops for pictures and our tour guides carry cameras too!. For your safety we request that riders do not take pictures or videos while riding on their Segway. It is really hard to steer and see obstacles if you are looking through a camera view finder! Our tour guides take free picture on most tours and post them online on our Facebook page. Guests can download the pictures for free.
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Where does the tour start? Where can I buy tickets? Is there parking?
Reservations are required for our tours and can be made online or by phone 415-474-3130 or toll-free 1-877-474-3130.
In San Francisco our Wharf & Waterfront and Advanced Hill Segway Tours and Electric Bike Tours meet in the heart of Fisherman’s Wharf. Tour depart from the rear parking lot at 757 Beach Street near the corner of Hyde Street. Located across Beach Street from the Hyde Street Cable Car turn around in Fisherman's Wharf. A Wells Fargo Bank ATM (red sign) is at the entrance to our driveway leading to the training area. We are in the rear parking lot and not visible until you are standing at the end of the driveway. Look for yellow and blue flags.
We DO NOT have parking facilities on site. Parking and public transit information are listed at bottom of this FAQ.
There are many paid parking lots and garages within a few blocks of our location.
On street metered parking is very limited. The F-Line
Historic Street Cars and both MUNI
Cable Cars lines all transport visitors to the Wharf.
Click on the thumbnail below for a map of our location. Also see Google map for driving directions.
The Golden Gate Park Segway Tour start location is in the paved area directly behind the Sprekels Temple of Music ( band stage ) in the Golden Gate Park Music Concourse area.
If you are trying to find us using GPS the entrance to the Japanese Tea Garden is across the street from our training lot at 75 Hagiwara Tea Garden Drive SF CA 94118.
Parking spaces are NOT available at the Park guest training location. The Segway training area is not visible until you are behind the Band shell (stage.) On some GG Park special event days the training area will be moved to the adjacent Tour Bus Parking Lot.
Nearby paid underground garage parking is available at the Music Concourse Garage located between the deYoung Museum and the California Academy of Science. We do not reimburse parking costs. Free on street parking is available on adjacent streets and fills rapidly on weekends. We suggest taking public transit on MUNI to the Park.
Google Map to Golden Gate Park Start Area
Private Group Sausalito Segway Tours depart from 1000 Bridgeway at the corner of Bridgeway and Caledonia Street. Look for the Segway Guide in in the public parking lot behind Cafe Roma ( Old Caffe Trieste). Two blocks north of the Sausalito Ferry Terminal. For additional fun take the Golden Gate Ferry from the San Francisco Ferry Building to Sausalito. The Sausalito Ferry dock is located at the foot of El Portal 3 blocks East of Bridgeway.
Google Map for Sausalito Location
Reservations are required for our tours and can be made online or by phone 415-474-3130 or toll-free 1-877-474-3130.
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Are reservations required ? How far in advance do I need to reserve?
Please book as far in advance as possible. Reservations are required.
We suggest you either book online or call 415-474-3130 or toll-free 1-877-474-3130. Our tours sell out during the busy Summer travel season in San Francisco.
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What days and times do you offer tours of San Francisco or Sausalito?
We are open seven days a week. If you plan to be in the Bay Area during 4th of July, Thanksgiving, Christmas, New Years, Fleet Week (Early October) or other Holidays please call for schedule changes. We are closed January 1, November 26th, December 25th and 31st.
Check each tour page for current tour times:
San Francisco Guided Wharf & Waterfront Segway Tours
Day & Night depart from Fisherman's Wharf.
Advanced Hills & Crooked Street Segway Tour depart from Fisherman's Wharf
Electric Bike Tour over Golden Gate Bridge depart from Fisherman's Wharf
Sausalito Private Group Segway Tour departs from Sausalito
Golden Gate Park Segway Tours depart from Golden Gate Park
Important: Please arrive 15 minutes before your scheduled tour time to check in and start your tour and training on time. If you arrive late we will NOT let you join a tour group that has already started training and your money will not be refunded or your tour rescheduled. Safety and complete training for all of our guests is our 1st priority.
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What
should
I wear? I have heard it is cold in San Francisco during the Summer.
It is cold in San Francisco ! Dress comfortable and in layers.
Highly recommended: Comfortable closed toe flat shoes (no high heels, sandals, shape ups, z-coils or flip flops) and an extra layer of warm, wind resistant clothing. Gloves are recommended during the winter months. With the chilly wind, wet fog and damp environment along the waterfront shorts and a t-shirt are NOT a good fashion idea.
Each Segway has a very small handlebar storage bag for cameras, light jackets and purses.
Backpacks or bulky bags will not fit in the handlebar bags. Please leave bulky backpacks at home.
We have a supply of rain ponchos, warm jackets and lightweight knit gloves at the San Francisco location. Simple knit caps
(beanies) are available for purchase for $2.00 if you want something to wear under the helmet. Guests may bring their own bike helmets.
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Who can ride a Segway ? Are Segways safe for children or people with disabilities? What about pregnant women ?
Riding a Segway is similar to riding a bike—it's intuitive but nobody is born knowing how to operate it. That's why we offer
45-50 minutes of training so you can get familiar with the device. A Segway is not an ideal mode of touring for people with some mobility issues. All
guests must be able to easily and quickly step on and off the Segway without any assistance, which requires physical abilities similar to climbing and descending stairs without assistance or use of a handrail. See more disability and medical condition information here.
Segway riding is not recommended for pregnant women. Unfortunately, pregnant guests will not be permitted to participate. This activity is NOT recommended for guests age 70 and up.
Safety is very important to us: All guests must be age 12 or older and weight at least 100 lbs. (45 kilos). If you book a tour and any of your guests do not meet the minimum age / weight criteria they will not be allowed on the tour and you will not be given a refund.
If you have been on a Segway tour in another city and the tour operator let your age 12 and under / under 100 lbs (45 kilos) child participate we will still NOT allow them to ride on our tour. Unlike most Segway tours in other cities we have hills on our route and guests must be the minimum weight and age to safely participate.
Guests will practice on the Segways until everyone feels comfortable and ready to tour San Francisco!
San Francisco Waterfront, Golden Gate Park or Sausalito Tour Rider Requirements:
- Segway Tours be age 12 and up and weigh at least 100 lbs (46 kilos). (Bike Tours Ages 16 and up.) For guest safety minimum age and weight requirements are strictly enforced. This includes underage / underweight guests that may have been allowed on tours in other cities.
- Children under 18 must be accompanied by an adult or guardian.
- Be able to easily and quickly step on and off the Segway without assistance, which requires physical abilities similar to climbing and descending stairs without any assistance or use of a handrail.
- Be able to stand on the Segway for a period of 1-2 hours.
- Weigh between 100 and 250 pounds (46 to 113 kilos).
- This activity is NOT recommended for guests age 70 and up. Pregnant guests will not be permitted to participate
- Wear the helmet and safety vest that is provided with the tour.
- Sign a liability waiver.
- Complete the Segway rider training and test ride
- Respect road signs, pedestrians, bikes and cars for a safe enjoyable ride. Arrive 15 minutes early to check in and be ready for fun!
Advanced Segway Tour: Rider Requirements
- All guests on the Advanced Hills Tour must have taken a 1+ hour Segway Tour on a newer version of the Segway i2 with lean steer. Our tours or a full 1+ hour tour in another city in the last 12 months will qualify you. A five minute test ride or tours on the older version ( non moving handlebar design) of the Segway do not qualify . All members of your group must have the minimum experience. This is not a beginner tour or appropriate for guests with mobility issues.
- Ages 12 and up and weigh at least 100 lbs (46 kilos).For guest safety minimum age and weight requirements are strictly enforced. This includes underage / underweight guests that may have been allowed on tours in other cities.
- Guests must weigh a minimum of 100 pounds and not over 250 pounds. (46 to 113 kilos).
This tour is more strenuous than our other San Francisco Tours.
Do not book this tour if you don't want to ride up and down hills or tire easily. You will be standing for 2 hours.
Weight and age restrictions will be strictly enforced.
- This activity is NOT recommended for guests age 70 and up. Pregnant guests will not be permitted to participate
- Please no high heels, sandals or flip flops.
- All guests must be able to easily and quickly step on and off the Segway without any assistance,
which requires physical abilities similar to climbing and descending stairs without assistance or use of a handrail.
- This tour subject to a minimum of 4 guests. Groups will be combined. Advanced reservations are required.
- No refunds for guests that ignore the requirements. Arrive 15 minutes early to check in and be ready for fun!
The training consists of walking the customer through a simulated obstacle course consisting of cones, turns and an emergency stop to ensure a safe and enjoyable experience. The training includes:
- Hands-on training with a instructor. Video introduction. Check-out ride and skills review. NEW: Training video is now available in 8 languages.
- Education of rider courtesy and rules of the road.
It is important to note that the Segway has not been designed, tested, or approved as a medical device.
I or a member of my group has a disability or medical condition. How do you evaluate and /or handle a guest with a disability / medical condition ?
It is important to note that the Segway has not been designed, tested, or approved as a medical device. Our staff are not professionally trained to recognize or evaluate disabilities. We are not doctors or clinicians.
We want everyone to have a safe experience.We have had guests with some physical challenges do well on the Segway. The Segway tour is not a good choice for guests with motor control or learning disabilities. Our tours do require physical exertion and standing for long periods of time. Please carefully review the rider requirements listed above.
If you contact us in advance we will try to arrange for a free demo / training the day (or days) before your tour. This is only if we have staff and time available. We use this time to try to best evaluate the riders abilities. During this time a staff member will spend one on one time with the guest and answer questions. We always err on the side of safety.
We strongly suggest asking questions in advance concerning any disabilities/ medical issues.. We will most likely not have a lot of extra time during training prior to the tour departure to work with a guest. We operate on schedule so the other paying guests have a full tour experience. On occasion (if we have space) guests that don't feel comfortable or do not have the skills have stayed in our parking lot area vs. going on the tour. They receive a bit of extra riding time without being out on the road.
At a minimum on arrival please tell the training staff and guides if you or members of your party have a disability, medical condition or travel issue that may impact riding ability. This includes recent surgeries, back braces, pregnancy (not allowed to go on tour), fainting spells, missing limbs, hip replacements, knee replacements, hearing loss, vision problems, casts, drugs that may impair motor control and much more than we can list here. Jet lag and dehydration from long flights can also be a problem for our international guests.
During our regular guest training prior to the tour departure: 1. We will not let you leave our training facility if we feel you are not a competent / safe rider. 2. We do not offer a full refund if we or you decide that it will not be safe for you to proceed.
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Can I rent a Segway without the San Francisco or Sausalito tour?
We do not rent Segways. All of our tours include a guide. Book a tour - it's fun!
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Are the tours cancelled in case of fog or rain?
San Francisco is famous for the fog! Our tours run fog, light rain or shine.
We always suggest multiple layers of warm clothing for any San Francisco activity.
Summer afternoons can be in the 50's. Rain gear is available for those infrequent rainy days. Segways are designed to run in any weather.
In the rare case of a tour cancellation due to a severe rain we will offer space on an alternate date or time (if space is available.) Each Segway has a very small handlebar storage bag for cameras, light jackets and purses. Please leave bulky backpacks at home.
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What happens if I have to cancel or arrive late after my tour training has started?
Reservations require a full deposit payment via credit card. We will send an e-mail confirmation of the date and time of your tour. Deposits are fully refundable if the reservation is cancelled 3 days -72 hours or more prior to the scheduled tour. We have a limited amount of Segways available for tours. No Shows are charged in full and will not be rescheduled. The deposit WILL NOT be refunded for any reason within 72 hours of your scheduled tour. A signed liability waiver and credit card for security deposit is required prior to your tour departure. Gift Certificates are not refundable.
IMPORTANT: Please arrive 15 minutes before your scheduled tour time to check in and start your tour and training on time. If you arrive late we will NOT let you join a tour group that has already started training and your money will not be refunded or your tour rescheduled. Safety and complete training for all of our guests is our 1st priority.
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Security Deposit and Damages:
All reservations require a valid ID with picture and a credit card.
We Accept Visa, MasterCard, Discover or American Express. We do not charge a security deposit on your credit card.
Your card will be charged for any damages to the Segway.
Riders are responsible for all damages to the Segway. Please keep in mind that each Segway costs over $6000.00.
Can I arrange for a private group event ?
Yes - We offer private group tours for Corporate functions and families. Whether it's a family vacation or company conference. Private tours are for groups from
6 to 60 people. For private groups of 6-16 guests more
information here
Larger groups can be split. Prices will be quoted after we customize your tour. For more corporate group tour info go here.
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Can I purchase a Segway from your company?
We can help you get a Segway of your very own. Call or E-mail us for more information about when we are setting units from our fleet. When available we offer used Segways in our Ebay Store
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Where can I park close to the San Francisco Fisherman's Wharf office or the Golden Gate Park Office ? Parking Information:
We do not have parking facilities at our San Francisco Wharf training area. Street parking is limited and meters last a maximum of 2 hours. (Tours last over 2 hours) We do not reimburse parking costs. Paid Wharf area Garage Parking is available at:
Anchorage Shopping Center: 500 Beach St San Francisco, CA 94133 2 blocks East of our location on Beach Street.
NEW! We have a negotiated discount parking for the Anchorage Wharf garage. Rate is $ 10.00 for up to 8 hours. To get discount you must pick up discount coupon at our office and present at parking booth when exiting garage. No discount is available without this parking coupon.
This parking offer is subject to change or be canceled without notice. We are not affiliated with or responsible for parking at the garage or operations of the Anchorage garage management company.
Ghirardelli Square Garage: 900 Northpoint Street San Francisco CA 94109. Garage entrance is on Larkin Street between Beach Street and North Point Street.
1 1/2 blocks West of our location.
San Francisco Golden Gate Park Segway Tour start location is in the paved area directly behind the Sprekels Temple of Music ( band stage ) in the Golden Gate Park Music Concourse area.
If you are trying to find us using GPS the entrance to the Japanese Tea Garden is across the street from our training lot at 75 Hagiwara Tea Garden Drive SF CA 94118.
Parking spaces are not available at the guest training location. The Segway training area is not visible until you are behind the Band shell (stage.) On some GG Park special event days the training area will be moved to the adjacent Tour Bus Parking Lot.
Paid underground garage parking is available at the Music Concourse Garage located between the deYoung Museum and the California Academy of Science. We do not reimburse parking costs. Free on street parking is available on adjacent streets and fills rapidly on weekends. We suggest taking public transit on MUNI to the Park.
Give yourself lots of extra time to find parking in or near the Park.
Important: John F. Kennedy Drive through the park is closed on Sundays from Transverse Drive to McLaren Lodge.
From April through September JFK Drive is also closed to traffic on Saturdays from Tea Garden Drive to Transverse Drive. Allow extra time to travel to and find parking on weekends. Please arrive 15 minutes before your scheduled tour time to check in and start your tour and training on time.
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Are guide gratuities included in the tour price?
With our guests from around the world we get asked about guide gratuities every day. Guide gratuities are not included in the tour price. We do not include a fixed price gratuity as we want to keep the tours affordable for as many guests as possible. Guide gratuities are completely at the discretion of the guest. We employ a great and diverse group of guides. They guide because it is a fun job and they get to meet people from all corners of the world. Similar to service businesses all over the United
States, gratuities are a small part of the compensation the staff receives.
If you choose to give your guide a gratuity, it would be much appreciated.
Gratuities are included as part of the pre-paid cost for our private group tours and corporate events.
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How do I get to your Fisherman's Wharf or Golden Gate Park location by San Francisco Public Transit ?
Wharf Location: The Powell / Hyde Cable Car ends across the street from our facility.
Lines to board the Cable Car from downtown San Francisco can be as much as a 2 hour wait during the Summer. Cash Fare: $5.00 one way.
BART to city then to Wharf: Take BART to the Embarcadero Station. Go upstairs and cross the street to the Ferry Building. In front of the Ferry Building, take the MUNI F Line Street Car to the last stop in Fisherman's Wharf. Our Wharf location is 4 blocks West from last F Line stop. The F Line experiences rider delays during the summer months due to full street cars. MUNI: www.sfmuni.com | (415) 673-6864.
Fisherman's Wharf and Golden Gate Park are both easily accessible from all points in San Francisco via public transportation. For specific route information, please contact the San Francisco Municipal Railway. MUNI operates the Cable Cars, F Line and Bus System.
For all transit questions, including traffic information, public transportation schedules, directions, and routes, call the Bay Area Travel Guide at 511 or visit www.511.org. BART: www.bart.gov | (415) 989-2278
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Do you have a restroom ? Does the tour make restroom stops ?
We apologize for not having public restrooms at our Fisherman's Wharf training facility. (It's a parking lot) Please use the public restroom facilities at the 3 neighborhood shopping centers, Argonaut Hotel or in the nearby National Park Museum prior to your arrival. We will make one restroom stop on the tour approximately 1 1/2 hours after we begin training. Thanks.
The Golden Gate Park Segway Tour start location has public restrooms next to the training area.
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We are with print, web, TV or travel media and would like to go on a FAM tour or set up an interview. How do we set up an appointment or FAM tour ?
We are very media friendly and have handled media visits from all over the world. Please contact us here with your request. We also have high res / web ready images available for publication in our media section.
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Reservations and Confirmations
- Using our Print and Go Tickets:
Confirmation, Travel Voucher and Photo ID
Credit cards are charged at the time of the reservation request. An e-mail record of your pending order will be sent to you following completion of your tour or travel request. For every confirmed booking you will receive a 2nd e-mail with a link to your "Print and Go" E-Ticket Voucher / Smart Phone "Show and Go"- when your booking is confirmed by the Electric Tour Company. Your order is NOT confirmed until you receive the E-Ticket Voucher via email.
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Please present and sign the printed version E-Ticket voucher or show the Smart phone voucher when checking in at the Segway Tour location. You tour cost will be charged to your credit card at the time of booking. Tour prices or availability are NOT guaranteed until full payment is received and a confirmation voucher is sent to guest by email.
NEW: The voucher email contains links for a printable version of the Travel Voucher or a web enabled smart phone voucher that does not need to be printed. (Smart phone users: Please read the voucher as it has important location, parking, attire and restroom info.)
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Your E-mail Confirmation and Travel Voucher will be received within 1- 24 hours, subject to availability.
Confirmed Vouchers
are also available online through the Voucher Pick Up or Print Tour Ticket Link on the top or left hand side of any of our web pages.
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For security and to reduce fraud a Photo ID will be required by the tour operator with your Voucher. The last name on the Voucher must match the Photo ID.
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Rates and Booking Procedure
Prices are per person, unless otherwise specified. All Transactions are in US Dollars. All prices and availability are subject to change without notice. Tour prices or availability are NOT guaranteed until full payment is received and a confirmation voucher is sent to guest by email.
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Declined Credit Cards:
If the authorization on the credit card provided is declined, we will attempt to notify you by email at the email address you provided. The reservation will be cancelled and will need to be rebooked depending on availability.
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Segway Tour Cancellation and No Show Policy
Reservations require a full deposit via Credit Card. Your confirmation
for this product will be received within 1- 24 hours subject to
availability. We will send an e-mail confirmation of the specific date
and time of your tour. Deposits are fully refundable if the reservation
is canceled 3 days -72 hours or more prior to the scheduled tour. We
have a limited amount of Segways for tour use - Both equipment and guides are held for your specific reservation. No shows are charged in
full and will not be rescheduled. The deposit WILL NOT be refunded for any reason and booking
time and /or date cannot be changed within 72 hours of your scheduled tour.
A signed
liability waiver is required prior to your tour departure..
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Are Segway tours cancelled in case of fog or rain
San Francisco and Sausalito are famous for the fog! Our tours run fog, light rain or shine. We always suggest multiple layers of warm clothing for any San Francisco or Bay Area activity. Summer afternoons can be in the 50's. Rain gear is available for those infrequent rainy days.
Segways are designed to run in light rain. In the rare case of a tour cancellation due to a severe rain we will offer space on an alternate date or time (if space is available.) Each Segway has a handlebar storage bag for cameras, light jackets and purses. Please leave bulky backpacks at home.
IMPORTANT Check your Confirmation for Correct Date and Time:
It is your responsibility to be at the designated tour location on the correct date. Please check your confirmation carefully. No refund for no-shows.
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Changes to Your Reservation
For most tours there will be no charge for changes 72 hours prior to the tour date. We have a limited amount of Segways for tour use. No Shows are charged
in full. The deposit WILL NOT be refunded for any reason and booking time and/or
cannot be changed within 72 hours of your scheduled tour.
Call the San Francisco Electric Tour Company at 415-474-3130 to confirm any changes. Gift certificates are not refundable and have no cash value.
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Languages:
Segway rider instruction and tours are conducted in English.
Meals Souvenirs and Miscellaneous Costs:
Tour prices do not include Meals, Gratuities, or Souvenirs unless noted. Guide gratuities are optional and appreciated.
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Tour Rerouting:
If special events, parades, festivals, athletic events or construction are in our area the Segway / Bike tour route will be altered without notice.
Confirming Order and other changes:
Remember to call the phone number on your confirmation 24 hours prior to your departure to confirm tour details. No refund for no-shows.
All
changes on confirmed orders should be made directly with San Francisco Electric Tours at 415-474-3130.
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How do I print confirmation tickets online?
Printing tickets online is quick and easy. Simply follow the link in your confirmation
e- mail. You can print your tickets on any style printer - color or black and white, laser or inkjet. Printing tickets is as simple as printing any of your standard documents. If you forget your voucher the voucher can be accessed from any computer that is linked to the internet: Voucher Pick Up or Print Tour Ticket Link located on the top or left hand side of the web site page.
NEW: The voucher email contains links for a printable version of the Travel Voucher or a web enabled smart phone voucher that does not need to be printed. (Smart phone users: Please read the voucher as it has important location, parking, attire and restroom info.)
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What happens if I print my tickets more than once?
You can print your "Print and Go" tickets as many times as you like, but when you check in the code number will be used as a confirmation.
Once your
confirmation number is entered, any other copies will not be accepted - the system will show that the ticket has already been used. Print your tickets as many times as you like - they are only good for one tour or activity.
Please present and sign the printed version E-Ticket voucher or show the Smart phone voucher when checking in at the Electric Bike Tour location.
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Can I access my tickets at a later date?
Your confirmed tickets will be available at any time simply by accessing your account through your confirmation email or the web site using your last name and e-mail address. Go to:Voucher Pick Up or Print Tour Ticket link located on the top or left hand side of the web site page. Tickets that are not yet confirmed will be listed with the current status i.e.:
"Pending" on the same web page.
NEW: The voucher email contains links for a printable version of the Travel Voucher or a web enabled smart phone voucher that does not need to be printed. (Smart phone users: Please read the voucher as it has important location, parking, attire and restroom info.)
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Interested in an Electric Bike Tour? Frequently Asked Bike Tour Questions here.
To Contact Us: Mailing Address:
San Francisco and Sausalito Electric Tour Company
165 Jefferson Street Suite 2F
San Francisco, CA 94133-1201
PHONE: 415-474-3130
FAX 415-885-6070
Contact us via E-mail here
updated 01-02-2012
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